Business Performance Measurement

Last updated 6/2022 English

Business Performance Management is the approach that an organisation uses to guide its activities towards established goals.

The organisation’s Mission defines its purpose, and its strategy lays out the plan for achieving those goals. Business Performance Management is about setting the performance measures to gauge progress towards the goals; analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals.

The course is divided into four parts:

Part 1: Concepts in Managing Business Performance

Part 2: Models of Business Performance Management

Part 3: Measuring, Managing and Improving Business Performance

Part 4: The Business Performance Management Exercise

The key topics covered in this course include:

  1. A brief history of Business Performance Management
  2. Principles of Business Performance Management
  3. Models of Business Performance Management
  4. Critical Success Factors and Performance Measures
  5. From Organisational Measures to Operational Metrics
  6. Analysing Performance Data
  7. Improving Business Performance

There are examples, exercises, projects and tests throughout the course to aid your learning.

Thank you for your interest in this course. I hope you enjoy it.

What you'll learn
  1. The Definition and Function of Business Performance Management
  2. The Activities in Business Performance Management
  3. A History of Business Performance Management
  4. Modern Models of Business Performance Management
  5. The Purpose of Management
  6. Mission and Strategy
  7. Principles of Performance Management
  8. Management by Objectives
  9. The Performance Pyramid
  10. The Balanced Scorecard
  11. The Lean Philosophy
  12. Benefits Realisation
  13. The Problem with Financial Metrics
  14. The Three Levels of Performance Measures
  15. From Critical Success Factors to Performance Measures
  16. Principles for Effective Reporting
  17. Managing and improving business performance
  18. The Problem Statement, Goal Statement and tools for Root Cause Analysis
  19. Key Learning Points

There are no course pre-requisites.