Conflict Management and Crucial Conversations

The 7 steps to make you feel comfortable and prepared for the most difficult conversations you need to have in your life

Last updated 5/2023 English

* Please use the WELCOME-20 Discount Code to enjoy 20% Off

Get your team access to top Uplyrn courses anytime, anywhere.


Why should you do this course?

How would your relationships evolve if you had the gift of feeling completely relaxed and comfortable when having difficult conversations with other people and making them feel respected and appreciated? Psychology and years of study in Communication have proven that this skill can be learnt!

How would your life change if you had this skill? What conversations would you start with? With who? This is an opportunity to change every area of your life: personal relationships, family, friends, colleagues, and anyone you interact with each day!

How does this course work?

This course will give you the chance to learn a simple 7 steps process that you can use for any difficult conversation, it will also give you chances to practice and give you real life examples.

Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.

All you have to do then is share your learnings and successes, and prepare for the next one!

What are the 7 steps?

  1. Preparing your problem statement
  2. Getting into the right state
  3. Presenting your problem statement
  4. Asking your critical question
  5. Listening to the other person
  6. Agreeing on next steps
  7. Closing the discussion

As you can see, this training is not just covering WHAT you need to say, it also covers the HOW: it will help you understand how you can get into the right State in order to deliver the conversations successfully.

WHO should do this training? 

In my opinion this should be taught at high school, it is so crucial and so instrumental. Human being are all about connection, and yet so often we don't get to connect because even with the best intent in mind, we don't manage to deliver the right messages.

Do you have any other question?

Please let me know and I will be delighted to answer. I have made this training as an act of contribution, this is why the price is so low, I want this course to be affordable so that as many people as possible can benefit from it!

Who this course is for

ANYONE who wants to significantly improve their communication skills.


  1. Great techniques provided to guide you through those difficult or what seems like could be difficult communication ~ Mary T
  2. Well, content was well explained, the instructor helped with many examples, which helped me relate the tough discussions at work and in personal life. This course definitely helped me !! ~ Megha M
  3. The suggestions offered to manage conflict were helpful. The situations presented helped to demonstrate how the process works in real life ~ Cait
  4. Facing an uncomfortable discussion is a situation we dont like... The autor gives us a clear method to deal with this kind of discussion. It can be applied in a personnal and a professionnal context, which is very interesting. The example section is a good idea to see in real life what this looks like. I recommand this course ~ Benjamin V
  5. Yes. Good match. The Just Like Me reframe is what I have been missing in dealing with some offshore colleagues ~ J Lewis

What you'll learn

  1. Apply a clear structure to deliver a difficult conversation
  2. Feel comfortable and assured when they need to have a difficult conversation
  3. Be certain to deliver difficult messages while making the other person feel respected and appreciated
  4. Practice their new skill of having difficult conversation


It would be preferable if you could think of a specific discussion you would like to have at some point in the future.

We work with trusted partners to collaborate, engage and connect with you.