Conflict Resolution and De-Escalation Skills

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with other people

Last updated 3/2023 English

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It's a rule that everyone has conflicts. Bigger or smaller, these are always present. it may be with co-workers, clients, friends, and more. Conflicts are much more present than we think, and conflict resolution is an essential social skill in the world of today - both in a personal and professional context.

I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:

  1. Conflicts with co-workers that are competing in terms of workload or credit;
  2. Conflicts with other executives to obtain support for key initiatives;
  3. Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;
  4. And many others

This short course will walk you through some core techniques for conflict resolution, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.

The course has three major components:

  1. Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);
  2. Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);
  3. Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);

Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).

Who this course is for

Anybody in a professional context with a conflict to resolve (so, everyone!)


  1. Good explanations, fluid course. Innovative view I haven't found in other places ~ Isaiah K
  2. Interesting concepts, different from other courses on the topic. Interesting speaker ~ Ramit R
  3. Allows the student to understand how to properly deal with conflicts of different types. Thank you to the instructor ~ M Brower
  4. Great experience, lots of techniques ~ M Beckham
  5. Very interesting course, and the examples are easy to relate to ~ M Phillips

What you'll learn

  1. How to effectively address and de-escalate conflicts
  2. How to analyze people's rules and how to avoid breaking them
  3. How to mediate tense situations between third parties


No course requirements.

Course Content

4 Sections 8 Lectures 34m total length

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