In almost every profession, email is the biggest part of a person’s day. By mastering the etiquette of email communication, you and your team members can create a workplace that is more productive and more professional.
During this course, we will cover the "dos and don'ts" relating to the following items:
- Email Length
- Response Time
- Subject Lines
- Formality (“Greetings” fall under this item)
- Acronyms and Abbreviations
- “I hope all is well.”
- Emailing Outside of Standard Business Hours
- Using “You” instead of “I”
- Signing Off with Your Name (In Addition to Your Email Signature)
- Copying – Reply or Reply All?
- Including a New Person in an Existing Chain of Emails
- Out-of-Office Messages
- Drafting with an Empty “To Field”
- High Importance / Marking Urgent
- Remembering to Respond to Each Question
- Knowing When to Use the Telephone or Meet Face-to-Face
- 12:00 p.m. vs. 12:00 pm
- Oxford Commas (a.k.a. Serial Commas)
- One Space vs. Two Spaces after a Sentence
- Which is Proper: Email or E-mail?
- Misspelling of Names --- Capital Letters, Accents, Commas, Hyphens, etc.
- Dale, Leslie, Pat, Sam, Alex, Taylor, Riley
- Can You Refer to "Stephen" as "Steve"? "Beverly" as "Bev"?
- ALL CAPS IS PERCEIVED AS SHOUTING!!!
- Following Up
- Moving from a Conversation to a Calendar Event
Who this course is for
Professionals who send and receive a high volume of emails.
What you'll learn
- A writing style that is friendly, yet professional
- The etiquette of email communication
- An ability to envision how your readers want your emails to look
- Tools to increase the percentage of your emails that receive a reply