Email Etiquette Masterclass

In almost every profession, email is the biggest part of a person’s day. By mastering the etiquette of email communication, you and your team members can create a workplace that is more productive and more professional.

During this course, we will cover the "dos and don'ts" relating to the following items:

1. Email Length
2. Response Time
3. Subject Lines
4. Formality (“Greetings” fall under this item)
5. Tone
6. Acronyms and Abbreviations
7. “I hope all is well.”
8. Emailing Outside of Standard Business Hours
9. Using “You” instead of “I”
10. Signing Off with Your Name (In Addition to Your Email Signature)
11. Copying – Reply or Reply All?
12. Including a New Person in an Existing Chain of Emails
13. Out-of-Office Messages
14. Drafting with an Empty “To Field”
15. Attachments
16. High Importance / Marking Urgent
17. Remembering to Respond to Each Question
18. Knowing When to Use the Telephone or Meet Face-to-Face
19. 12:00 p.m. vs. 12:00 pm
20. Oxford Commas (a.k.a. Serial Commas)
21. One Space vs. Two Spaces after a Sentence
22. Which is Proper: Email or E-mail?
23. Misspelling of Names --- Capital Letters, Accents, Commas, Hyphens, etc.
24. Dale, Leslie, Pat, Sam, Alex, Taylor, Riley
25. Can You Refer to "Stephen" as "Steve"? "Beverly" as "Bev"?
26. Proofreading
27. ALL CAPS IS PERCEIVED AS SHOUTING!!!
28. Following Up
29. Moving from a Conversation to a Calendar Event
30. Autocomplete

Professionals who send and receive a high volume of emails.

1. A writing style that is friendly, yet professional
2. The etiquette of email communication
3. An ability to envision how your readers want your emails to look
4. Tools to increase the percentage of your emails that receive a reply