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Overview
In almost every profession, email is the biggest part of a person’s day. By mastering the etiquette of email communication, you and your team members can create a workplace that is more productive and more professional.
During this course, we will cover the "dos and don'ts" relating to the following items:
Email Length
Response Time
Subject Lines
Formality (“Greetings” fall under this item)
Tone
Acronyms and Abbreviations
“I hope all is well.”
Emailing Outside of Standard Business Hours
Using “You” instead of “I”
Signing Off with Your Name (In Addition to Your Email Signature)
Copying – Reply or Reply All?
Including a New Person in an Existing Chain of Emails
Out-of-Office Messages
Drafting with an Empty “To Field”
Attachments
High Importance / Marking Urgent
Remembering to Respond to Each Question
Knowing When to Use the Telephone or Meet Face-to-Face
12:00 p.m. vs. 12:00 pm
Oxford Commas (a.k.a. Serial Commas)
One Space vs. Two Spaces after a Sentence
Which is Proper: Email or E-mail?
Misspelling of Names --- Capital Letters, Accents, Commas, Hyphens, etc.
Dale, Leslie, Pat, Sam, Alex, Taylor, Riley
Can You Refer to "Stephen" as "Steve"? "Beverly" as "Bev"?
Proofreading
ALL CAPS IS PERCEIVED AS SHOUTING!!!
Following Up
Moving from a Conversation to a Calendar Event
Autocomplete
Who this course is for
Professionals who send and receive a high volume of emails.
What you'll learn
A writing style that is friendly, yet professional
The etiquette of email communication
An ability to envision how your readers want your emails to look
Tools to increase the percentage of your emails that receive a reply
Overview
In almost every profession, email is the biggest part of a person’s day. By mastering the etiquette of email communication, you and your team members can create a workplace that is more productive and more professional.
During this course, we will cover the "dos and don'ts" relating to the following items:
Who this course is for
Professionals who send and receive a high volume of emails.
What you'll learn
Course Content
1 Section 1 Lecture 0 Quiz 1h 9m total length
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