Email Etiquette Masterclass

Learn the "Dos and Don'ts" of Writing Effective Emails

Last updated 5/2023 English

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In almost every profession, email is the biggest part of a person’s day. By mastering the etiquette of email communication, you and your team members can create a workplace that is more productive and more professional.

During this course, we will cover the "dos and don'ts" relating to the following items:

  1. Email Length
  2. Response Time
  3. Subject Lines
  4. Formality (“Greetings” fall under this item)
  5. Tone
  6. Acronyms and Abbreviations
  7. “I hope all is well.”
  8. Emailing Outside of Standard Business Hours
  9. Using “You” instead of “I”
  10. Signing Off with Your Name (In Addition to Your Email Signature)
  11. Copying – Reply or Reply All?
  12. Including a New Person in an Existing Chain of Emails
  13. Out-of-Office Messages
  14. Drafting with an Empty “To Field”
  15. Attachments
  16. High Importance / Marking Urgent
  17. Remembering to Respond to Each Question
  18. Knowing When to Use the Telephone or Meet Face-to-Face
  19. 12:00 p.m. vs. 12:00 pm
  20. Oxford Commas (a.k.a. Serial Commas)
  21. One Space vs. Two Spaces after a Sentence
  22. Which is Proper: Email or E-mail?
  23. Misspelling of Names --- Capital Letters, Accents, Commas, Hyphens, etc.
  24. Dale, Leslie, Pat, Sam, Alex, Taylor, Riley
  25. Can You Refer to "Stephen" as "Steve"? "Beverly" as "Bev"?
  26. Proofreading
  28. Following Up
  29. Moving from a Conversation to a Calendar Event
  30. Autocomplete

Who this course is for

Professionals who send and receive a high volume of emails.

What you'll learn

  1. A writing style that is friendly, yet professional
  2. The etiquette of email communication
  3. An ability to envision how your readers want your emails to look
  4. Tools to increase the percentage of your emails that receive a reply

Course Content

1 Section 2 Lectures 1h 9m total length

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