image

Excellent Customer Service

Understand the importance of Customer Service for both the organisation and the individual.

133 views
Last updated 8/2022 English

Get your team access to top Uplyrn courses anytime, anywhere.

Overview

This online course will give delegates an understanding of the importance of Customer Service for both the organisation and the individual. It will give them the tools and understanding to create strong and lasting customer relationships with internal and external customers. They will learn how to handle difficult situations and upset customers and how effective customer service will be productive for both them and the organisation.

Course Content:

  1. Understand the importance of effective communication in customer service
  2. Learn how to build rapport through relationship building
  3. Dealing with difficult people and situations
  4. Taking care of yourself by learning how to stay calm in difficult situations
Who this course is for

Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators that have recently joined the workplace as well as organisations and individuals who want to improve customer service and build long term customer relationships.

What you'll learn
  1. Understand the importance of effective communication in customer service
  2. Learn how to build rapport through relationship building
  3. Dealing with difficult people and situations
  4. Taking care of yourself by learning how to stay calm in difficult situations
Requirements

There are no specific requirements for attending the course.

Course Content
2 Sections 6 Lectures 1h 13m total length

We work with trusted partners to collaborate, engage and connect with you.