Overview

This online course will give delegates an understanding of the importance of Customer Service for both the organisation and the individual. It will give them the tools and understanding to create strong and lasting customer relationships with internal and external customers. They will learn how to handle difficult situations and upset customers and how effective customer service will be productive for both them and the organisation.

Course Content:

Understand the importance of effective communication in customer service
Learn how to build rapport through relationship building
Dealing with difficult people and situations
Taking care of yourself by learning how to stay calm in difficult situations

Who this course is for

Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators that have recently joined the workplace as well as organisations and individuals who want to improve customer service and build long term customer relationships.