Call/Contact Center Management: The Essential Guide

Last updated 5/2022 English

This course is perfect for call/contact center Team Leaders, Supervisors, Managers and those who aim to be. It will provide the basics on everything from Channel strategy and execution, scheduling, technology and leadership. After this course you will feel more mentally equipped to do your job or the job your striving for.

Who this course is for

First time Team Leads, Supervisors and Managers and those that strive to be.


First the presenter had good presentation skills, he was eloquent and precise. The learning content was great ~ L Esther

What you'll learn
  1. This course is perfect for new Call (contact) Center Team Leads, Supervisors and Managers.
  2. They will learn about Channel strategy and execution, operational excellence, industry technology and developing a technology stack, metrics/KPIs and so much more.

No course requirements.