Customer Retention for Aftersales with SMS Marketing

SMS marketing (also known as text message marketing) refers to the practice of utilizing SMS (Short Message Service) to reach your customers. Since almost everyone owns a mobile phone these days, SMS marketing can help you target your market more accurately. Furthermore, it’s proven to be a cost-effective way of marketing.

Many businesses use SMS marketing because of its high open rates and immediacy. If you compare SMS marketing, let’s say, with email marketing, customers are more likely to see messages.

Transitioning from traditional marketing to digital channels is not only about reaching a broader audience. It’s also about ensuring SOC 2 compliance, as is the case with SMS marketing in the automotive industry.

Text messages are usually read minutes after a receipt, unlike emails which entail having the customer open their email app on their phone or computer. What’s worse is that emails may be deleted without ever being read. As a marketing professional, this wastes a lot of effort on your end. 

However, remember that you can only do SMS marketing with a customer’s consent. They should give your brand permission to send messages about promos and sales. If you send them messages without their consent, customers won’t have a good impression of your brand. You may also get flagged or penalized.

When it comes to the automotive industry, SMS marketing can help you retain customers. Most car buyers only purchase a vehicle once every few years, so staying in touch with them and keeping them engaged is important.

SMS marketing can help you keep customers informed and engaged. If you’re an automotive business, this strategy is a great way of reminding them of your dealership or services. This will help them remember to return when they’re ready to buy again.

Here are some ways SMS marketing can help your brand keep in touch with customers:

Reactivates Past Leads

Many automotive businesses lose their customers because they don’t keep their customers fully updated. However, SMS marketing focuses on their customer’s needs and interests. If you send messages relevant to customers, this will help them stay engaged and remind them to return when they need a service or product.

Take, for example, a car. Customers don’t need to buy cars regularly. Rather, they wait a certain amount of time before buying a new one. This could be when they feel their car is no longer reliable or when their budget allows them to buy a new one. SMS marketing helps you keep in touch with customers so when they’re ready to purchase a car, you’re the first name they think of.

Engage Existing Customers

SMS marketing can also help you engage with your existing customers. It helps you consistently reach out to your customers since you know they’ll view most of your texts. Businesses can keep their customers by informing them what they should know about your brand. You can send reminders such as ongoing sales, discounts, or deals.

Additionally, you can also send them information about new products or services. This lets them know that your brand can service them when needed. You make your business available to them so that you can build a good long-term relationship with them.

Keep Your Brand on Top of their Mind

Lastly, SMS marketing can help you stay on top of mind with your customers. You can remind them about your brand's offerings and keep them updated about what’s happening. This way, they won't forget about you when they need a product or service you sell.

SMS marketing works by letting customers know that you’re still around. You can send them regular messages about your services and products and any promotions or discounts you offer. This will help create a strong bond between customers and your business.