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Systemic Problem Solving: Why It is Useful at Work
Gain practical skills and apply analytical techniques to unearth root causes, reframe problems, and extract valuable insights for sustainable solutions.
Last updated
5/2024
Appropriate for all
Level2h 12m
Full lifetime access
Access on laptop, tablet and mobile devices
Certificate of completion
Systemic Coaching: What It Is & Its Role in Team Building
Overview
Every individual encounters challenges - they come in various guises and confront us on a near-daily basis. While some may perceive this as a mundane issue that can be handled spontaneously, considering the systematic methods and analytical approaches for addressing these challenges reveals the complexity of the matter.
Importance of Systematic Approach
Effective leadership entails making informed, objective, and reproducible decisions. In this course, we aim to merge the best practices from two realms. By leveraging analytical techniques from the perspective of IT Management, we seek to unearth the root causes of problems. In the segment on systemic problem solving, we will delve deeper into how specific inquiries and a structured process contribute to sustainable solutions.
Practical Application
This course will equip you with the skills to adeptly tackle future challenges, and the competencies acquired can seamlessly translate to your personal life, enabling you to navigate obstacles with finesse.
Reframing Problems and Extracting Value
Creative problem solving involves reframing problems to extract valuable insights from them.
Traditional Problem Solving
To gain insight into how the majority of organizations and individuals approach problem solving, we will delve into traditional problem solving methods. Initially, we will explore various definitions of what constitutes a problem and its different aspects. Subsequently, we will explore how IT management and the systemic approach are pioneering new solutions. Additionally, we will emphasize the significance of asking "why" and examine more instances of traditional problem solving. The session will conclude with an exchange of experiences.
IT Management Related Approach
Commencing with an overview of the problem solving process and its relevance to the IT domain, we will explore the applicable content from the IT world. A crucial competency in our fast-paced world is the ability to simplify complexity. Alongside a few illustrative examples, we will lay the groundwork and emphasize its importance. We will then progress to problem analysis and root cause analysis, introducing the 5x Why method with practical examples. Furthermore, we will address an abstract example of root cause analysis. By explicitly defining constraints, we will explore avenues for solutions, thereby edging closer to resolution. The final section will focus on reframing problems and extracting valuable insights from it.
Practical Application of Creative Thinking
The term "creative thinking" is often overused. In this instance, we delve into the concept of serendipity and its growing significance in practical applications. The following chapter delves into two specific creativity techniques, employing examples to highlight their implementation power. We will also reflect on our own actions and critically assess our implementation capabilities from earlier chapters.
Systemic Problem Solving Approach
The systemic approach is particularly well-suited for the problem solving process. Beyond a brief introduction, we examine the systemic perspective of defining a problem. An example of observing without interpreting is explored, as it is a crucial aspect of objective root cause analysis. Skills such as active listening and problem definition from a systemic viewpoint are fundamental to this course. Moreover, the course emphasizes hypothesizing and continual questioning within the systemic loop to approach problem solving. The lesson concludes with an overview of the restriction model, reinforcing the creative methods for implementation strength.
Systemic Questioning Techniques with Numerous Examples
While many are acquainted with various questioning techniques, communication is an ongoing process. Therefore, this section focuses on questioning techniques derived from the systemic method.
Enhance Leadership Skills through "Systemic Problem Solving"
I am eager to have you join the class and share insights into my working methods, along with tips, tricks, review questions, and reflection tasks for each chapter.
Markus Edenhauser, MA MSc
Who this course is for
Testimonials
What you'll learn
Requirements
Course Content
7 Sections 51 Lectures 2h 12m total length
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