Aray has been working in the service management industry for over 8 years. He has extensive experience in IT project and service management.

Aray has participated in many large-scale IT projects in quasi-government and private organizations.

He has completed consulting projects in the field of strategic and management consulting, several projects to improve operational processes and their automation, and he is engaged in training people in a new ways of working.

He is also an accredited ITIL Trainer, ITILv3 Expert, ITIL 4 Managing Professional and Project Management Professional.

His articles are published in ITSM.tools magazine, and his ITIL and DevOps courses have been attended by over 10,000 people around the world.