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What you'll learn
Why we measure performance
What makes a good measure?
Presenting performance data
Customer focused KPIs for SMEs
Employee KPIs for SMEs
Operational KPIs for SMEs
Financial KPIs for SMEs
Ten KPIs to get Started
Monitoring and managing performance
Overview
This course is aimed at managers, accountants and finance staff working in small and medium sized businesses.
There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business.
This course is designed to help. In it I present performance measures that work for small and medium sized businesses. The emphasis is on KPIs that are easy to measure, easy to understand and which provide valuable information about the performance of the business.
There are 28 KPIs presented in this course split into four areas of the business:
Customer focused KPIs
Employee focused KPIs
KPIs of operational performance
KPIs of financial performance
As a manager of a small or medium-sized business, this course will help you to:
Understand which KPIs work best, and are simplest to implement, in a small or medium-sized business
Build a simple framework of KPIs that will present information on the performance of the most important aspects of the business
Establish a straightforward method of monitoring and reporting data that focuses attention on improvement
Interpret the results of the measures, and take action accordingly, while identifying and filtering out false alarms
Develop confidence in performance analysis and use it effectively in the management and improvement of the business
There are examples, and exercises, throughout the course to aid your learning.
Thank you for your interest in this course. I hope you enjoy it.
Who this course is for
Managers in small and medium-sized enterprises
Finance managers
Accountants
CFOs
Finance and accountancy students
Students of business management
Requirements
There are no pre-course requirements.
Testimonials
Basic framework for KPIs is quite well explained and a framework to pursue them is very well explained ~ Yash B
What you'll learn
Overview
This course is aimed at managers, accountants and finance staff working in small and medium sized businesses.
There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business.
This course is designed to help. In it I present performance measures that work for small and medium sized businesses. The emphasis is on KPIs that are easy to measure, easy to understand and which provide valuable information about the performance of the business.
There are 28 KPIs presented in this course split into four areas of the business:
As a manager of a small or medium-sized business, this course will help you to:
There are examples, and exercises, throughout the course to aid your learning.
Thank you for your interest in this course. I hope you enjoy it.
Who this course is for
Requirements
There are no pre-course requirements.
Testimonials
Basic framework for KPIs is quite well explained and a framework to pursue them is very well explained ~ Yash B
Course Content
1 Section 17 Lectures 1h 31m total length
Subjects of Expertise
All Comments