Facilitating Diversity? Focus on Inclusion, REAL Inclusion
A reporter recently asked me: Companies around the world are rapidly changing their work environment and organizational culture to facilitate diversity. How do you see organizational culture changing in the next 3 years and how do you see yourself creating that change?
For me, the question is less about how we create diversity and more about how do we create inclusion. Even in homogenous organizations, there are people who are bullied and excluded.
If we want more diverse yet cohesive work groups, we need to eliminate bullying and other behaviors that sabotage inclusion efforts. There is a reason why most of these efforts fail, and that is because – people sabotage them! We need to be more proactive about addressing and eliminating the sabotaging behavior so that people recruited in – are actively included in the group, so that they CAN create the working relationships and trust required for everyone to be productive.
If all we ever do is try to recruit in diversity, regardless of the metrics we use, we will continue to fail. We must learn how and actively use the techniques we know work to eliminate bullying. Why? Because bullying is all about creating exclusion.
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Ending Exclusion
Humans are a tribal species. Our brains tend to see the world as our group and "others."
Bullies bully because it allows them to control who is in and who is out and that gives them a tremendous amount of power over any group.
If you want diverse yet cohesive groups, you CANNOT allow bullies to exclude people and 'other' them.
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The Future
What I hope for the future, is that we start applying the science of how to get unwanted behaviors to stop and we use that to stop bullying behavior so we can final wrestle control away from the office bullies and finally create inclusive support work groups where fear of being ostracized no longer dictates what happens or how problems are solved – or not solved.
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If you want to learn more about the behavioral science behind how to make bullying stop - take my course Workplace Harassment & Retaliation: What You Need to Know.
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