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Problem Solving Skills: Steps, Techniques and Tools
Learn innovative problem solving techniques & tools to approach issues from fresh perspectives. Gain insights on new methods for effective decision making.
Created By :
1h
31m
English
Last updated :
7/2024
Chartered Accountant,
Process Improvement Coach,
19,260 Students Globally
29 Courses
Full lifetime access
Access on laptop, tablet and mobile devices
Certificate of completion
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What you'll learn
Overview
My goal in the course "Turn your Thinking Around: New Approaches to Problem Solving" is to assist individuals in approaching the issues they encounter from different perspectives. It's common to fall into a pattern of using the same problem solving methods repeatedly, resulting in predictable outcomes. In this course, I aim to present new problem solving techniques to encourage a fresh outlook on problems and, ideally, to generate innovative solutions that comprehensively address the issues at hand.
The problem solving tools I present are categorized into four groups:
Course Overview
I have authored three courses on problem solving and decision making, each covering different aspects of this intriguing field.
Problem Solving and Decision Making Creatively
In this course, I present a five-stage approach to problem solving and introduce commonly used problem solving tools such as the Problem Statement and Goal Statement, Stakeholder Analysis, Process Mapping, The Ishikawa Diagram, Data analysis, and the Ideas Grid.
Creative Accountant: Personal and Professional Problem Solving Skills
This course explores the three types of problems and the most effective tools for each type. The Critical problem denotes a crisis requiring an urgent response, the Tame Problem represents a situation where a standard problem solving approach works well, and the Wicked Problem signifies a highly complex and multi-faceted problem where a more flexible approach and new tools are necessary. The new tools introduced include the Four Frame Model, Perceptual Positions, Bright Spots Analysis, and solution-focused approaches.
Advanced Problem Solving Tools
In this course, I introduce 11 new problem solving tools tailored to enhance the thinking of any problem solving team, especially for those seeking a departure from the conventional tools.
Conclusion
I trust that you will find these courses beneficial for your problem solving and decision making endeavors.
Course Content
7 Sections 13 Lectures 1h 31m total length
Subjects of Expertise
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