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Windows 10 Pro: Enterprise Desktop Support Course

Equip yourself with expertise in Windows 10 Pro within a Windows Server domain environment. Ideal for IT professionals offering Tier 2 support in organizations.

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Last updated 6/2024
English

Overview

The aim of this course is to equip students with the necessary knowledge and expertise to assist and resolve issues related to Windows 10 within a Windows Server domain environment. This encompasses understanding Windows 10 functionalities, their application within an Active Directory setting, and the ability to troubleshoot them effectively.

Target Audience

This course is tailored for Enterprise Desktop Support Technicians responsible for offering Tier 2 support to users utilizing Windows 10 on personal computers within small to medium-sized organizations operating in a Windows domain environment.

Course Benefits

  • Ideal for IT professionals managing and supporting Windows 10 desktops, devices, users, and associated network and security resources.
  • Specifically designed for individuals working in network environments configured as Windows Server domain-based setups with managed Internet and cloud service access.

Course Content

This course covers fundamental skills related to the installation, configuration, and maintenance of the Windows 10 Pro operating system.

Learning Approach

  • The course is structured around short tutorial videos and hands-on labs.
  • Students engage with short video tutorials, review hands-on labs, and then complete the lab exercises.

Course Requisites

  • Setting up a virtual lab environment prior to enrolment is recommended.
  • Prospective students should have completed either section 2 or section 3 of the course before enrolling.

Why Take This Course?

  • Gain practical, hands-on experience through lab practice.
  • Comprehensive guidance on installing, configuring, and maintaining Microsoft Windows 10 Pro.
  • Learn the process of installing Microsoft Windows 10 Professional or higher, and adding Windows 10 to a domain environment.
  • Upon purchase, students will have lifetime access to the course.

Conclusion

Don't hesitate - enrol now and embark on your journey to mastering Microsoft Windows 10! We look forward to seeing you in the course!

Who this course is for

  1. Those wanting to learn Windows 10 Pro.
  2. Those supporting Windows 10 Pro.
  3. Those seeking help in configuring Windows 10 Pro.

Testimonials

  1. Very happy with the format and the ability to work within virtual box. Much more to continue to learn ~ Al Marsella
  2. Topics are useful and well explained ~ H K Goh
  3. Professional course by a professional teacher! It says alll! Like it very much! ~ Y Perron
  4. Very thorough, worthwhile even with more than 20 years experience ~ E Ahlsen-Girard
  5. Picked up some good little tools and info, amazing what's hidden in windows 10 ~ Carl H
  6. I am using this course (and others) to refresh my Tier II/III skills. It is quickly knocking the rust off. Thanks for your time! ~ C Brown
  7. Clear, and very instructive. I don't regret at all to have chosen this course ~ Heykel

What you'll learn

  1. Plan, install and upgrade to Windows 10.
  2. Perform post-installation configuration.
  3. Implement networking.
  4. Implement network security.
  5. Implement remote management.
  6. Manage local storage.
  7. Manage files and resources.
  8. Secure Windows 10.
  9. Maintain and update Windows 10.
  10. Recover and troubleshoot Windows 10.

Requirements

  1. Good computer, keyboard, and mouse skills.
  2. Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP).
  3. Experience deploying and configuring network services, including DNS.
  4. Experience deploying Microsoft Active Directory Domain Services (AD DS) for Server 2012, 2016, or 2019.
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Course Content

12 Sections 53 Lectures 4h 41m total length

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