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Key Performance Indicators
Performance Measurement
How to measure, manage and improve organisational performance
Last updated
11/2023
Appropriate for all
Level1h 26m
Full lifetime access
Access on laptop, tablet and mobile devices
Certificate of completion
Business Finance 101
Throughput Accounting and Lean Accounting
Overview
Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes:
Performance measures are like the mileposts on the path towards our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction.
But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with detrimental outcomes. At the same time, the outputs of many processes are intangible and difficult to measure.
The only solution is to take a structured approach to the design of performance measures that involves stakeholders, customers and users to clearly define agreed outcomes, and then measure performance against those outcomes.
This course provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behaviour of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.
Who this course is for
Testimonials
The course gives the knowledge needed as a Performance Analyst ~ Ayodeji J
What you'll learn
Requirements
There are no pre-course requirements.
Course Content
2 Sections 12 Lectures 1h 26m total length
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